Right of withdrawal

You have the right to withdraw from the contract, without giving any reasons, within 14 days of delivery of the order.

In particular, the withdrawal period shall expire after 14 days from the day on which you or a third party, other than the carrier designated by you, acquire physical possession of the goods.

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an explicit declaration, within and no later than the time limits indicated above:

  • by post RiFRA Milano srl – Via F.Cervi 17 – 20855 Gerno di Lesmo (MB) - Italy
  • by email to shop@rifra.com

How to make the return:

Send the request and wait for confirmation of receipt and additional instructions to confirm the possibility of return.

Once the confirmation has been received, proceed with the shipment to the following address: RiFRA Milano srl - Via F. lli Cervi 17/19 - 20855 Gerno di Lesmo (MB) - Italy, without undue delay and in any case within 14 days from the date on which you informed us of your withdrawal and received confirmation. The direct costs of returning the goods will be your responsibility.

You are only responsible for the decrease in the value of the goods resulting from handling the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

The returned goods must be returned in resaleable condition.

If you withdraw from the contract you will be refunded all payments you have made to us, including delivery costs, without undue delay. The refund will be made within and no later than 14 days from the date on which we are informed of your decision to withdraw from this contract. The deadline is met if you return the goods within the above deadline.

Such refunds will be made using the same means of payment as for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any costs as a result of such reimbursement. The refund may be suspended until the goods have been received or the consumer proves that he has returned the goods.

Excluded from the right of withdrawal are goods packaged and/or made to customer's specifications or perishable and easily perishable.

These products are included in the following categories: mirrors, furniture, shower trays, customized washbasins and products covered in materials such as clay or cement, which are customized.

Kitchens collection


Bathrooms collection